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At Age Concern Chiswick we are committed to protecting and respecting your privacy and we promise to respect any personal data that you share with us.




The Policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).  The Policy also explains when and why we collect personal information, how we use it and how we keep it secure.


We may change or develop our Policy from time to time so please check this page occasionally to ensure that you are content with any update to the Policy.  By using our website you are agreeing that our Policy is acceptable to you.


Any questions regarding this Policy and our privacy practices should be sent by email to :-


or in writing to our registered address below for the attention of the Secretary.


Who are we ?


Age Concern Chiswick is a charity registered in England under number 1164423.  Our registered address is The Friendship Club, Oxford Road North, London W4 4DN.  Our mission is to help make later life a rewarding experience for older people in Chiswick, Brentford and nearby areas.


How do we collect information about you ?


We obtain information about you when you use our website, for example when you contact us about our activities and events or to make a donation.  We also obtain information when you register to become a Member of Age Concern Chiswick or apply to act as a volunteer.


We also collect information that is generally in the public domain for the purpose of publicising  our activities.


What type of information is collected ?


The personal information we collect might include your name, address, telephone numbers, email address, IP address and information regarding what website pages are accessed and when or if you donate online. 


For publicity purposes we collect information about organisations and contacts with their roles and contact information.


How is your information used ?


We may use your information to :-


Notify you about activities and events

Undertake administrative actions

Seek views and comments

Recruit new Members and garner support

Process applications to become a Member or a volunteer


We aim to ensure that data retention periods are fit for purpose and are no longer than is necessary or as is set out in any relevant contract between us.  We are legally required to hold some types of information to fulfil statutory obligations, for example in connection with the administration of Gift Aid.


Who has access to your information ?


We will not sell or rent your information to third parties.  We will not share your information with third parties unless this is required for administrative purposes, for instance in connection with IT development.  Any such sharing will always be governed by a non-disclosure agreement.


If you use our online donation facility, debit or credit card information is not held by us, it is collected by third party payment processors who specialise in the secure capture and processing of card transactions.  If you have any questions regarding secure transactions, please contact us.


Your choices and rights


You have a choice about whether or not you wish to receive information from us.  If you do not wish to receive communications from us, please let us know via the email address above or by writing to our registered address for the attention of the Secretary.  You may update any information about you in the same way.


You have a right to ask for a copy of the information that we hold about you.


Security precautions


When you give us personal information, we take steps to ensure that it is handled securely.  Information held within our IT systems can only be accessed by approved personnel and is subject to password protection.  Such information is also securely backed up on a daily basis.


Links to other websites


Our website may contain links to other websites run by other organisations.  This privacy policy applies only to our website so we encourage you to read the privacy statement on any linked website that you may visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those by using links from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site and we recommend that you check the associated privacy policy.


Review of this Policy


We keep this policy under review.  This Policy was last updated in June 2021 and will be reviewed as and when necessary.

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